Refund and Return Policy

At Book Lovers Only BD, customer satisfaction is our priority. We carefully inspect every order before dispatch to ensure you receive your books in excellent condition. If you experience any issues with your order, please review our refund and return policy below.

1. Return Eligibility

You may request a return or replacement if:

  • You received the wrong book.

  • You received a damaged or defective book.

  • The book has missing or misprinted pages.

  • The item delivered does not match your order.

To be eligible for a return, you must notify us within 48 hours of receiving your order and provide clear photos or videos showing the issue.

2. Non-Returnable Items

We do not accept returns or exchanges for:

  • Books ordered by mistake.

  • Change of mind after purchase.

  • Books damaged due to misuse or improper handling by the customer.

  • Books returned without their original condition.

3. Replacement Policy

Once we verify your claim, we will arrange a replacement at no additional cost if:

  • The wrong item was delivered.

  • The book arrived damaged.

  • The product has a manufacturing defect.

Replacement delivery will be processed as quickly as possible.

4. Refund Policy

Refunds are offered only when:

  • A replacement is not available.

  • The ordered item is out of stock after payment.

  • We are unable to fulfill your order.

Approved refunds will be processed through the original payment method or by mobile banking (bKash, Nagad, or Rocket), depending on the payment method used.

Refund processing may take 3–7 business days after approval.

5. Cash on Delivery (COD)

For Cash on Delivery orders, customers should inspect the package upon receiving it whenever possible. If there is an issue after delivery, please contact us within 48 hours with your order details and supporting photos.

6. Return Shipping

If the return is due to our mistake (wrong item, damaged, or defective product), we will bear the return or replacement shipping cost.

If the return request is not due to our error, the customer will be responsible for any applicable return shipping charges.

7. How to Request a Return or Refund

To request a return, replacement, or refund, please contact our customer support with:

  • Order Number

  • Customer Name

  • Contact Number

  • Description of the issue

  • Clear photos or videos of the product

Our support team will review your request and respond as soon as possible.

8. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us through our official Facebook page, website, email, or customer support number. We are always happy to assist you.