Refund & Return Policy – Book Lovers Only BD

Last Updated: July 12, 2026

At Book Lovers Only BD, customer satisfaction is our top priority. We carefully inspect every order before dispatch to ensure that you receive your books in excellent condition.

If you receive a wrong, damaged, defective, or incorrectly printed book, you may be eligible for a return, replacement, or refund according to the terms outlined below.

Please read our Refund & Return Policy carefully before placing your order.

1. Return & Replacement Eligibility

You may request a return or replacement if:

  • You received the wrong book or incorrect item.

  • Your book arrived damaged or defective.

  • The book contains missing, torn, or misprinted pages.

  • The product delivered does not match the item you ordered.

  • The book has a manufacturing or printing defect that was present when you received it.

48-Hour Return Notification

To be eligible for a return or replacement, you must contact Book Lovers Only BD within 48 hours of receiving your order.

Please provide your order number along with clear photos or videos showing the problem. This helps our team verify the issue and process your request quickly.

2. Non-Returnable & Non-Refundable Items

We do not accept returns or exchanges in the following situations:

  • The book was ordered by mistake.

  • You have simply changed your mind after placing the order.

  • The book was damaged because of misuse, negligence, or improper handling by the customer.

  • The book is returned in a condition different from the condition in which it was delivered.

  • The customer cannot provide sufficient evidence of damage or a product-related issue when requested.

Please check your order details carefully before confirming your purchase.

3. Book Replacement Policy

After receiving your complaint, our team will review the provided information and verify the issue.

If your claim is approved, Book Lovers Only BD will arrange a replacement at no additional cost when:

  • The wrong book was delivered.

  • The book arrived damaged.

  • The product has a manufacturing or printing defect.

  • The delivered item does not match your confirmed order.

Replacement orders will be processed as quickly as possible, subject to product availability.

4. Refund Policy

A refund may be provided when a replacement cannot be arranged.

Refunds may be issued in the following situations:

  • A replacement copy is unavailable.

  • The ordered book becomes out of stock after payment has been completed.

  • Book Lovers Only BD is unable to fulfill your confirmed order.

  • An approved product issue cannot be resolved through replacement.

Approved refunds will generally be processed through the original payment method or through mobile financial services such as bKash, Nagad, or Rocket, depending on the payment method used and the circumstances of the order.

Refund Processing Time

Approved refunds may take approximately 3–7 business days to process after the refund has been approved.

Actual processing time may vary depending on the payment provider or banking service.

5. Cash on Delivery (COD) Orders

Cash on Delivery (COD) is available for eligible orders.

Customers are encouraged to inspect the package carefully upon receiving their order whenever possible.

If you discover an issue with your book after delivery, please contact Book Lovers Only BD within 48 hours and provide:

  • Your order number

  • Details of the problem

  • Clear photos or videos of the product

Our customer support team will review the issue and guide you through the applicable return, replacement, or refund process.

6. Return & Replacement Shipping Costs

If the return or replacement is required because of an error on our part, Book Lovers Only BD will bear the applicable return or replacement shipping cost.

This includes situations such as:

  • Wrong book delivered

  • Damaged book received

  • Defective or misprinted book received

  • Product does not match the confirmed order

If a return request is made for a reason that is not caused by an error on our part, the customer may be responsible for the applicable return shipping charges.

7. How to Request a Return, Replacement, or Refund

To request a book return, replacement, or refund, please contact our customer support team within the applicable timeframe.

Please provide the following information:

  1. Order Number

  2. Customer Name

  3. Contact Number

  4. Description of the Issue

  5. Clear Photos or Videos of the Book

  6. Any additional information requested by our support team

Once we receive your request, our team will review the information and contact you with the next steps.

Providing clear photos or videos can help us verify your claim and resolve the issue more quickly.

8. Order Verification & Inspection

At Book Lovers Only BD, we make every effort to inspect books before dispatch.

However, minor variations in printing, binding, cover finishing, or packaging may occasionally occur.

Our return and replacement policy primarily applies to wrong, damaged, defective, missing-page, or misprinted books and other issues that materially affect the product received.

9. Customer Responsibility

Customers are responsible for providing accurate:

  • Name

  • Phone number

  • Delivery address

  • Order information

Customers should also handle delivered books with reasonable care.

Damage caused after delivery through improper handling, moisture, tearing, writing, folding, or other customer-related causes may not qualify for a return or replacement.

10. Contact Book Lovers Only BD

If you have any questions about our Refund & Return Policy, or if you have received a wrong, damaged, defective, or misprinted book, please contact Book Lovers Only BD as soon as possible.

Our customer support team will review your request and do its best to provide a fair and timely solution.

Book Lovers Only BD – Your Trusted Online Bookstore in Bangladesh

We are committed to providing quality books and a reliable shopping experience for readers across Bangladesh.