FAQ | Book Lovers Only BD

Frequently Asked Questions

Last Updated: July 12, 2026

Welcome to the Book Lovers Only BD FAQ page. Here you'll find answers to common questions about ordering books, payment, Cash on Delivery (COD), shipping, delivery, returns, refunds, replacements, and customer support.

1. How can I order a book from Book Lovers Only BD?

You can browse our online bookstore, choose the book you want, add it to your cart, and complete the checkout process by providing your required contact and delivery information.

If you need help placing an order, you can contact our customer support team.

2. Do you deliver books across Bangladesh?

Yes. Book Lovers Only BD provides book delivery services to customers across Bangladesh, including Dhaka and locations outside Dhaka.

Delivery availability may depend on courier coverage for your location.

3. What is the delivery charge?

Our standard delivery charges are:

• Inside Dhaka: ৳60
• Outside Dhaka: ৳110

Delivery charges may vary during special offers, campaigns, or for certain locations or order types.

4. How long does book delivery take?

We generally aim to deliver orders within approximately 2–3 business days.

Delivery time may vary depending on your location, courier availability, public holidays, weather, transportation conditions, and other unexpected circumstances.

5. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery (COD) is available for eligible orders and locations across Bangladesh.

For COD orders, payment is collected when the order is delivered.

6. What payment methods do you accept?

We may offer Cash on Delivery and available online payment methods through supported payment providers.

Available payment options may vary depending on your location and order.

7. Can I cancel my order?

If you want to cancel an order, please contact us as soon as possible.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

For prepaid orders, any eligible refund will be handled according to our Refund & Return Policy.

8. Can I return a book if I ordered the wrong book?

Generally, we do not accept returns or exchanges for books ordered by mistake or because of a change of mind.

Please carefully check the book title, edition, and other product information before placing your order.

9. What should I do if I receive a damaged book?

If your book arrives damaged, contact Book Lovers Only BD within 48 hours of receiving your order.

Please provide your order number and clear photos or videos showing the damage.

After verification, we may arrange a replacement or refund according to our Refund & Return Policy.

10. What if I receive the wrong book?

If you receive a book that does not match your confirmed order, contact us within 48 hours of delivery.

Please provide your order number and clear photos or videos of the received item.

If the claim is verified, we will arrange an appropriate replacement or solution.

11. What if my book has missing or misprinted pages?

If your book contains missing, damaged, or misprinted pages, please contact us within 48 hours of receiving the order.

Send your order details along with clear photos or videos showing the issue so that our team can verify your claim.

12. Can I get a refund?

A refund may be available in eligible situations, such as when:

• A replacement is unavailable.
• The ordered item becomes unavailable after payment.
• Book Lovers Only BD is unable to fulfill your order.
• An approved product issue cannot be resolved through replacement.

Approved refunds are processed according to our Refund & Return Policy.

13. How long does a refund take?

Approved refunds generally take approximately 3–7 business days to process.

The actual time may vary depending on the payment method or financial service provider.

14. Who pays the return shipping cost?

If the return or replacement is required because of our mistake, such as a wrong, damaged, or defective book, Book Lovers Only BD will bear the applicable return or replacement shipping cost.

For returns that are not caused by our error, the customer may be responsible for applicable return shipping charges.

15. What information do I need when contacting customer support?

For order-related assistance, please provide:

• Order Number
• Customer Name
• Contact Number
• Description of the issue
• Clear photos or videos when applicable

Providing complete information helps our team resolve your request more quickly.

16. How can I check my order status?

If you need an update about your order, please contact our customer support team with your order number.

If tracking information is available, our team or delivery partner may provide the relevant tracking details.

17. What happens if I provide the wrong delivery address or phone number?

Customers are responsible for providing accurate delivery information.

An incorrect or incomplete address or phone number may cause delivery delays, failed delivery attempts, or additional delivery charges.

Please carefully check your information before submitting your order.

18. Can I change my delivery address after placing an order?

If you need to change your delivery address, contact us as soon as possible.

We may be able to update the address if the order has not yet been processed or dispatched.

Once the order has been dispatched, changing the delivery address may not be possible.

19. Are all books shown on the website available?

We aim to keep product availability information accurate and up to date.

However, availability can change due to demand, stock levels, or other circumstances.

If a product becomes unavailable after an order is placed, our team may contact you regarding the available options.

20. How can I contact Book Lovers Only BD?

You can contact Book Lovers Only BD through our official website, Facebook page, email, or available customer support channels.

For order-related questions, please keep your order number ready so that we can assist you more efficiently.

21. Where can I read your return and refund policy?

You can review our complete Refund & Return Policy for detailed information about eligible returns, replacements, refunds, damaged books, defective products, and related procedures.

22. Where can I learn about your delivery policy?

For complete information about delivery charges, delivery times, COD, delivery coverage, and shipping procedures, please refer to our Shipping & Delivery Policy.

23. How does Book Lovers Only BD protect my personal information?

We take reasonable measures to protect customer information and use personal data only for purposes such as processing orders, providing customer support, delivering products, processing payments, improving our services, and complying with applicable legal requirements.

For more information, please review our Privacy Policy.

Still Have Questions?

If you cannot find the answer to your question here, please contact the Book Lovers Only BD customer support team.

We are always happy to help you with your books, orders, delivery, payments, returns, refunds, and other questions.

Book Lovers Only BD

Your Trusted Online Bookstore in Bangladesh

Read More. Discover More. Love More Books. 📚❤️